High quality standards

• Quality is vital but what does it cost when it is more than enough?
• How do you decide what level of quality is required?
• How do you determine whether your level is above requirements?
• How clear are you about the precise level of quality needed by your internal or external customers?
• If you are doing more than is needed, have you asked yourself why?
• If you agree that management is like investment - using your resources where you will get the greatest return - then are your costs too high? Are you investing too much effort for too little return?
• Effective managers generate efficiency - higher returns than costs.
• How can you measure the cost-benefit ratio of the efforts you put into your work?
• How can you reduce your input and still meet customer needs?